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ZOIPLER HELP CENTRE

How can we help?

Clear answers, practical next steps, and a real person when you need one.

FOR BUYERS

Get to the right answer quickly

Orders & purchasesTrack an order, contact a seller or check your order details. Delivery & trackingFind a parcel, understand tracking and report a delivery problem. Returns & refundsStart with the right process and understand what happens next. Buyer ProtectionSee what is covered and how Zoipler helps when something goes wrong. Account & securityManage your details, addresses, sign-in and account safety. Payments & checkoutGet help with a failed payment, charge or checkout issue.
FOR SELLERS

Run your Zoipler business with confidence

Open seller dashboard
Getting startedSet up your seller account, verify your details and start selling. Listings & inventoryCreate accurate listings, manage stock and solve catalogue issues. Orders & fulfilmentManage new orders, buyer messages, cancellations and dispatch. Shipping & deliveryChoose services, buy labels, package safely and handle incidents. Fees & payoutsUnderstand charges, payout timing, balances and verification. Returns & seller protectionRespond to requests, review evidence and understand protection.
MORE WAYS TO GET HELP

Resources for every next step

PERSON-TO-PERSON SUPPORT

Need a hand from our team?

Raise a tracked ticket, add screenshots or PDFs, and keep every reply together in your account.

Buyer support Seller support
FOR DEVELOPERS

API documentation

Build and manage listings with our seller API reference, examples and schemas.

Explore the API
PLAIN-ENGLISH POLICIES

Know where you stand

Find marketplace rules, protections, fees and privacy information in one place.

Browse policies
FREQUENTLY ASKED QUESTIONS

The questions people ask most

How do I track my order?

Sign in and open Your orders. You’ll see the latest tracking events as soon as the seller’s carrier provides them. If tracking has stopped updating, message the seller from the order first.

What should I do if my item has not arrived?

Check the estimated delivery window and tracking in Your orders. If it has passed, contact the seller through the order. If the issue is not resolved, open a support ticket and include the order number.

How do I return an item?

Open the order and choose the return option so the request stays connected to your purchase. The available reasons and steps depend on the seller type, item, and timing. Read the Returns & Refunds Policy for the full process.

What does Buyer Protection cover?

It supports eligible cases such as items that do not arrive, are materially not as described, or have other covered problems. Eligibility, reporting windows and evidence requirements are set out in the Buyer Protection Policy.

When will I receive my payout?

Payout timing depends on delivery confirmation, any applicable hold, and your Stripe verification status. Your seller dashboard shows the current state of each balance and payout.

What does it cost to sell on Zoipler?

Zoipler explains its marketplace fee before you list and records the fee applied to an order. See Seller Fees for current rates and examples.

How do I list an item?

Open the seller dashboard and choose Add a product. Search the catalogue first, then add your offer’s condition, price, quantity, delivery settings and photos where needed.

What happens when a buyer requests a return?

You’ll be notified and can review the reason, order details and evidence in Seller Returns. Reply within the displayed deadline and keep all arrangements inside Zoipler.

POLICIES & LEGAL

Clear rules. No surprises.

The documents that explain how Zoipler works and how buyers and sellers are protected.