Privacy Policy

This Privacy Policy explains how Zoipler collects and uses personal data when you use zoipler.com.

1. Data we collect

Account details (name, email, phone), addresses, seller legal and business details, identity-verification status, identity-match results, non-reversible fraud-prevention fingerprints and provider references, order and payment metadata (processed by Stripe), device/log data, and marketing preferences if you opt in.

2. How we use data

To operate accounts and the marketplace, verify sellers, process orders and payouts, prevent fraud and ban evasion, provide support, improve the service, and — only if you opt in — send marketing communications.

3. Seller and payout verification

We use Stripe Connect to create and maintain seller payout accounts and Stripe Identity to verify a government-issued identity document and live selfie. Stripe performs the document, authenticity, liveness and face-match checks. Zoipler securely reads the verified name, date of birth and document attributes to compare them with seller registration and ban records, then retains match results and keyed, non-reversible fingerprints. Zoipler does not store copies of identity documents, selfies, raw document numbers or full bank details.

4. Legal bases

We process data where needed to perform our contract with you, comply with law, pursue legitimate interests (security, marketplace integrity), or with your consent (for example marketing).

5. Sharing

We share seller registration and payout information with Stripe so it can provide identity verification, fraud prevention, connected-account, and payout services. Stripe also collects information about the devices that connect to its services and uses cookies or similar technologies for security, authentication, analytics, and service improvement. We also share data with infrastructure/hosting partners and where required by law. We do not sell your personal data. See Stripe’s Privacy Policy.

6. Retention

We keep account, verification-status, identity-match and fraud-prevention fingerprint records for as long as needed for the purposes above, including legal, tax, dispute and platform-integrity needs after an account closes. Stripe applies its own retention practices to the data it collects under its terms and privacy policy. You may ask us about deletion or redaction of a Stripe Identity verification, subject to fraud-prevention and legal-retention requirements.

7. Your rights

Under UK GDPR you may have rights to access, rectify, erase, restrict, or object to certain processing, and to withdraw marketing consent at any time. Contact [email protected].

8. Contact

Privacy questions: [email protected].